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Frequently Asked Questions

Is there a minimum order value to shop online?

There is no minimum order value, but if your order value amounts to over R500, you qualify for a free delivery.

What if I order something that is out of stock?

We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. If any products are unavailable you will not be able to order them online. In the event of us having a problem in providing your order in full we will contact you and refund you for any products not supplied.

Med365 reserves the right to limit the quantity of any item offered for sale.

How do I place an order?

Select the “Add to cart button below the product that you would like to purchase. This product will then be added to your cart. Follow the prompts to either proceed to checkout or continue shopping.

How do I edit my order?

Click the button to view your cart. Here you can add or remove items and change quantities.

Can I change items or add more items to my order after I have submitted it?

Yes, if you choose to continue shopping, more items can be added to your basket. Only after you have made payment and received order confirmation, will you no longer be able to add extra items, as your order would have been completed.

Is there a limit on how much I can order?

Some products and promotional offers are limited to a maximum quantity of items per customer.

I have not received an order confirmation – does my order exist?

Click “My Account” on the menu bar to find your order or Click Here.

Can I track my order?

Yes. Go to “Track Order”. This can be found in the footer menu under support here you’ll be able to track your order or Click Here.

How do I check the orders that I have already placed?

Click “My Account” on the menu bar to find your order or Click Here.

How do I cancel my order?

An order cannot be cancelled online. Once you receive the purchased goods, they must be returned to a Med365 at your own cost. Please contact help@med365.co.za for further assistance.

If you discover that you have made a mistake with your order and the order has not yet been confirmed by Med365 as set out in the Online Orders section above, please contact the Customer Service Centre help@med365.co.za immediately. Med365 cannot guarantee that we will be able to amend or cancel your order in accordance with your instructions. Orders cannot be cancelled once they have been confirmed by Med365 as set out in the Online Orders section above. You are, however, entitled to return the products in accordance with the Returns and Defective Items sections hereunder. Delivery fees are non-refundable for cancelled orders or returned orders.

Med365 reserves the right to cancel any purchase, partially or completely, with notice being given to you.

How do I check that my payment has been received and processed?

As soon as we receive your payment, we will send you an email to confirm that your order has been confirmed. You will also get an order confirmation on screen and your basket will be empty.

How do I get an invoice for my order?

You will receive a printed tax invoice with your order.